Banks and Building Societies

EDM supports financial services firms to deliver solutions which transform middle office processes, mitigate risk and streamline operations to meet customer needs and expectations.

How we're helping banks and building societies

Heads of operation, risk and IT work with EDM to deliver customer requirements with processes which are fit for purpose, regulatory approved and rapid to install.

EDM has a unique set of capabilities and decades of experience in reducing complexity and risk for financial services operations, actively supporting our clients at all stages of their digital transformation journey.

Intelligent solutions for one of the UK's leading building societies

EDM have the ability to work with data providers, integrate and provide information which allows us to triage and provide a solution to meet business requirements. What EDM have shown us over the past 5 years is that they are a trusted supplier and can deliver when they say they will.

Why banks & building societies invest in EDM’s digital solutions

30 secs

Risk decisions in real time

66%

Less manual processing

70%

Reduction in customer on-boarding time

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Helping banks and building societies gain competitive edge in a risk-free way

Decision automation

EDM has developed smart API’s that automate decision making in lending processes and in a risk-free way. Replacing manual tasks that take hours with automation that takes seconds, therefore enabling a real time digital customer journey integrated with legacy and modern systems.

Digitisation and business process transformation

Most firms are striving to deliver for their customers and staff, ways of working which make it easier and simpler for them to interact, come to conclusions and deliver a good outcome. Legacy workflows complicate this with a mixture of different journeys which can become labour and paper intensive, slowing down progress for the customer in addition to exposing them to compliance risks. EDM has the ability to digitise and structure these records for future use and smooth out workflows for more efficient operations.

Digital mailroom and customer communication

Our digital mailroom solution incorporates digitisation but manages these input requirements to meet your daily SLA’s. Inputs can be staggered to meet workflow constraints and regulatory requirements. Storing the data in EDMonline™ means records are easily accessible as required, in a form which you can use.

Our digital transformation solutions for banks and building societies are delivered through our wider portfolio of capabilities

EDM's commitment to digital transformation means our services aren’t limited to just risk management and salary validation. We are able to provide a fully comprehensive and integrated service through our additional digitisation offerings:

Our Capabilities

Case studies

Case Study

EDM helps a leading UK insurer empower it's home workers with a rapid installation digital mailroom

Multi-channel technology led solutions improve the customer experience, reduce cost, simplify compliance and increase wallet share

Case Study

Multi-channel technology led solutions improve the customer experience, reduce cost, simplify compliance and increase wallet share

Tim Myatt

Recommends - The Rise of the Digital Mailroom Whitepaper

Our survey showed that 30% of respondents cite delays in processing inbound mail as having a negative effect on their performance or reputation, while 40% stated that mishandling mail has a negative impact on customer service levels.