Case Study
Restore Digital completes project to audit and transport 1,265 cartons in one day

Restore Digital completes project to audit and transport 1,265 cartons in one day

Challenge

The Client faced a dilemma. The national healthcare services provider was closing a branch office, and needed to swiftly relocate thousands of critical records to a new, secure location. The office was nowhere near any Restore Digital facilities or staff, but the office was closing in a matter of days, and needed a secure way to audit, seal and transport 1,265 boxes of records before the deadline.

Solution

With a manual process of receiving correspondence, claim processing turnaround and response times were extensive. High level of errors were made due to lack of quality assurance checks and the number of employees needed to support operations was elevated due to the manual and time consuming paper process. The firm needed to improve efficiency and tracking, tighten turnaround times, ease work distribution and reduce costs.

Results

The key benefits to the Client included: 

  1. Fast, efficient collection and transportation of documents from a soon-to-be-closed facility in the Midwest to an Restore Digital secure storage facility.
  2. Rigorous audit of all 1,265 cartons against the client’s inventory prior to loading. 
  3. Rapid delivery of service in remote location that required staff to travel hundreds of miles.
  4. Securely stored cartons in an Restore Digital facility where they can be easily accessed by the client on demand.
  5. Multiple security measures including sealing and locking all cartons, and a security tracking process to ensure the documents never left Restore Digital’s possession.

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This case study is from our EDM Group business which is now a part of Restore PLC.

Sector
Healthcare


Organisation
Leading Healthcare Provider


About

A leading provider of services for Medicare beneficiaries, healthcare providers, and medical equipment suppliers in over 35 states, supporting the needs of over 24 million Medicare beneficiaries and 100,000 healthcare professionals nationwide.


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