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The Client faced a dilemma. The national healthcare services provider was closing a branch office, and needed to swiftly relocate thousands of critical records to a new, secure location. The office was nowhere near any Restore Digital facilities or staff, but the office was closing in a matter of days, and needed a secure way to audit, seal and transport 1,265 boxes of records before the deadline.
With a manual process of receiving correspondence, claim processing turnaround and response times were extensive. High level of errors were made due to lack of quality assurance checks and the number of employees needed to support operations was elevated due to the manual and time consuming paper process. The firm needed to improve efficiency and tracking, tighten turnaround times, ease work distribution and reduce costs.
The key benefits to the Client included:
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This case study is from our EDM Group business which is now a part of Restore PLC.
A leading provider of services for Medicare beneficiaries, healthcare providers, and medical equipment suppliers in over 35 states, supporting the needs of over 24 million Medicare beneficiaries and 100,000 healthcare professionals nationwide.