Decision Automation

EDM enables financial services organisations to automate decisions and processes related to credit risk, using digital technology that results in transformation of customer and intermediary journeys.

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Who we help

Our decision automation solutions are used across the financial services sector for most types of lending. Our capabilities bring benefits to operations, risk and technology leaders involved in transforming customer journeys.

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Intelligent solutions for one of the UK's leading building societies

EDM have the ability to work with data providers, integrate and provide information which allows us to triage and provide a solution to meet business requirements. What EDM have shown us over the past 5 years is that they are a trusted supplier and can deliver when they say they will.
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Why people work with us

30 secs

Risk decisions in real time

70%

Reduction in customer on-boarding time

66%

Less manual processing

Smart APIs designed with lenders, for lenders

EDM enables lenders of both secured and unsecured loans to transform their end-to-end lending journey and enjoy significant cost savings and customer experience gains.

Our smart API technology automates income verification; replacing manual tasks that take hours - with machine tasks that take seconds - thus enabling a real time digital customer journey integrated with the lenders’ legacy systems.

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Access EDM's cloud applications through our API integration technology

Our unique API technology gives our clients access to the cloud applications that they need to gain competitive advantage. Working with legacy systems? Take control of your cloud computing strategy by adopting the latest cloud applications at a pace to suit you.

Decision automation makes up part of our wider digital transformation offering

We have a proven track record of delivering our decision automation solutions across the mortgage, automotive and wider financial service sectors. Find out how we can help you digitally transform your customer journeys, while reducing your operations costs and consistently managing risk through our range of capabilities.

Secure accessible hosted document management

Our hosted document management (EDMonline™) capability facilitates the secure storage and access of your data as and when you require it. Our hosted platform ensures your stored data meets data protection regulations and allows for user permissions for those who require access. Documents can be located at speed with our instant search functionality, meaning you don’t have to manually search for records - drastically cutting down on any manual search and retrieval time. Additionally, storing documents digitally allows your organisation to free up real estate.

Hosted Document Management

Learn more about how
we can help your organisation

Healthcare Banks & Building Societies Insurance Automotive Finance

Learn more about how the NHS is working with EDM to digitise healthcare

EDM Group is a trusted provider of digital information management services to the healthcare sector. Decades of experience in undertaking some of the largest and most challenging medical record scanning projects has enabled us to tailor our healthcare solutions to suit specific and complex requirements.

One billion +

Medical record images scanned

Learn more about how major banks and building societies are working with EDM to digitise the financial sector

Digital technology is radically changing the behaviour and expectations of consumers. This is particularly true in the financial services sector, where established brands are striving to ensure their services are as seamless as possible for customers and business prospects, who expect an increasingly personalised and relevant experience across all channels.

50%

Reduction in operational costs

Learn more about how insurers are working with EDM to digitise the insurance industry

The insurance sector is one of the most competitive environments in business today. To survive in such a competitive marketplace, insurers have to be ruthlessly efficient, delivering an enhanced customer experience, operate at the lowest possible costs and comply with complex regulations and legislation.

35%

Reduction in claims cycle

Learn more about how EDM is working with the automotive industry to improve processes

EDM has delivered numerous solutions to the automotive finance sector, specialising in processes such as getting your customer in and out of their car as smoothly as possible utilising our automation capabilities. Ultimately improving customer experience and loyalty levels.

 

66%

Increase in processing capacity

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Tim Myatt

Recommends - The Rise of the Digital Mailroom Whitepaper

Our survey showed that 30% of respondents cite delays in processing inbound mail as having a negative effect on their performance or reputation, while 40% stated that mishandling mail has a negative impact on customer service levels.

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