We work in partnership with you to digitally transform your middle office. Whether you need to digitise paper records or are exploring ways to transform your customer journeys, EDM has the expertise to help you.
Who we help
We work with operational, technology and risk leaders of organisations in highly regulated sectors such as mortgage lending, insurance, automotive finance and healthcare, to improve customer experience, reduce cost and protect against risk.
Intelligent solutions for one of the UK's leading building societies
EDM have the ability to work with data providers, integrate and provide information which allows us to triage and provide a solution to meet business requirements. What EDM have shown us over the past 5 years is that they are a trusted supplier and can deliver when they say they will.
Why some of the UK's leading providers choose EDM
Process efficiency improvement
Over 1.4 billion documents hosted
Automated decisions per day
Mail items processed per month
Our approach to digital transformation
Data is the fuel of today’s digital economy. Customer behaviour is dictating the way they want to be communicated with and increasingly it is digital first. The majority of businesses are undergoing digital transformation that enables real opportunity to bring businesses closer to their customers. Closer and more frequent customer interaction is also generating more and more data making real time capture, accuracy and speed of access to data critical to maximising the value of every customer relationship.
What EDM's digital transformation
means for your business
EDM can assess your needs and goals and help you achieve them in the most efficient and cost effective way - whether you need to transform your inbound mail process or automate processes and decisions - find out more about which of our capabilities best meets your needs.
Manage, Verify & Decide
Automate risk decisions in a way that is faster, more reliable and provides a better end-to-end customer experience and operational efficiencies including headcount savings. Learn more about decision automation.
Capture & Route
Process high volume inbound end-customer mail with speed and reliability that can also integrate seamlessly with your internal processes in a secure and compliant way. Learn more about digital mailroom.
Capture & Access
Undertake a large scale conversion of paper documents, microfiche and microfilm into accessible digital records that follows industry-specific data structure. This conversion must be done accurately and reliably at speed and must follow your security and compliance requirements. Learn more about bulk document scanning and hosted document management.
Store & Access
Find a more cost-effective way to store business-critical documents and information so you can better utilise real estate, while still providing a way for secure access that complies with regulations such as the GDPR. Learn more about: records management, hosted document management, low volume scanning, bulk document scanning and workspace optimisation.
EDM Group is a trusted provider of digital information management services to the healthcare sector. Decades of experience in undertaking some of the largest and most challenging medical record scanning projects has enabled us to tailor our healthcare solutions to suit specific requirements.
One billion +
Medical record images scanned
Digital technology is radically changing the behaviour and expectations of consumers. This is particularly true in the financial services sector where established brands are striving to ensure their services are as seamless as possible for customers and business prospects who expect an increasingly personalised and relevant experience across all channels.
Reduction in customers operational costs
The Insurance sector is one of the most competitive environments in business today. To survive in such a competitive marketplace, insurers have to be ruthlessly efficient, delivering an enhanced customer experience, operate at the lowest possible costs and comply with complex regulations and legislation.
Reduction in claims cycle
EDM has delivered numerous solutions to the automotive retail sector, but we specialise in processes important to Automotive Finance such as getting your customer in their car as smoothly as possible via our automated Digital Payout solution and getting them out of the car at the end of a lease or rental with our Digital Damage Management solution.