Digital Transformation

We work in partnership with you to digitally transform your middle office. Whether you need to digitise paper records or are exploring ways to transform your customer journeys, EDM has the expertise to help you.

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Who we help

We work with operational, technology and risk leaders of organisations in highly regulated sectors such as mortgage lending, insurance, automotive finance and healthcare, to improve customer experience, reduce cost and protect against risk.

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Intelligent solutions for one of the UK's leading building societies

EDM have the ability to work with data providers, integrate and provide information which allows us to triage and provide a solution to meet business requirements. What EDM have shown us over the past 5 years is that they are a trusted supplier and can deliver when they say they will.
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Why some of the UK's leading providers choose EDM

66%

Process efficiency improvement

1.4 billion

Over 1.4 billion documents hosted

1000's

Automated decisions per day

1 million

Mail items processed per month

Our approach to digital transformation

Data is the fuel of today’s digital economy. Customer behaviour is dictating the way they want to be communicated with and increasingly it is digital first. The majority of businesses are undergoing digital transformation that enables real opportunity to bring businesses closer to their customers. Closer and more frequent customer interaction is also generating more and more data making real time capture, accuracy and speed of access to data critical to maximising the value of every customer relationship.

 

What EDM's digital transformation
means for your business

EDM can assess your needs and goals and help you achieve them in the most efficient and cost effective way - whether you need to transform your inbound mail process or automate processes and decisions - find out more about which of our capabilities best meets your needs.

Learn more about how
we can help your organisation

Healthcare Banks & Building Societies Insurance Automotive Finance

Learn more about how the NHS is working with EDM to digitise healthcare

EDM Group is a trusted provider of digital information management services to the healthcare sector. Decades of experience in undertaking some of the largest and most challenging medical record scanning projects has enabled us to tailor our healthcare solutions to suit specific requirements. 

One billion +

Medical record images scanned

Learn more about how major banks and building societies are working with EDM to digitise the financial sector

Digital technology is radically changing the behaviour and expectations of consumers. This is particularly true in the financial services sector where established brands are striving to ensure their services are as seamless as possible for customers and business prospects who expect an increasingly personalised and relevant experience across all channels.

50%

Reduction in customers operational costs

Learn more about how Insurers are working with EDM to digitise the insurance industry

The Insurance sector is one of the most competitive environments in business today. To survive in such a competitive marketplace, insurers have to be ruthlessly efficient, delivering an enhanced customer experience, operate at the lowest possible costs and comply with complex regulations and legislation.

35%

Reduction in claims cycle

Learn more about how EDM is working with the Automotive industry to improve processes

EDM has delivered numerous solutions to the automotive retail sector, but we specialise in processes important to Automotive Finance such as getting your customer in their car as smoothly as possible via our automated Digital Payout solution and getting them out of the car at the end of a lease or rental with our Digital Damage Management solution.

66%

Increase in processing capability

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Spencer Wyer

Recommends - The CTO’s digital transformation guide: Adopting APIs in the mortgage sector.

Learn how to accelerate innovation and achieve change without having to replace legacy systems in our useful guide. Click the button below to download for free.

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Researching your options? Explore our free digital transformation resources

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Ready to speak to a digital transformation expert? Request a call back