A message from John Willox, Group Chief Executive Officer
Ways we can support you during this time
The Covid-19 pandemic has forced many organizations to implement a work from home policy, making access to paper records and inbound mail difficult. In response to customer requirements, we have enhanced our service offerings to provide rapid implementation and fast turnaround digitization services, giving your home workers access to business critical information wherever they are. Our team is also available to discuss longer-term digital mailroom solutions with you to improve and streamline your business processes moving forward.
Is your business mail going to an empty office?
Within 5 days you could access EDM's emergency digital mailroom service. We will re-direct your mail, digitize it on the same day it is received and make it available to your remote workforce using EDMonline™.
Are your remote employees unable to access paper records stored at the office?
The flexibility of EDM's team is key to addressing our clients' needs during this time. Our experts can handle mailings ranging from thousands of printed items to the printing, mailing and tracking of even a single letter.
Our clients say
Your solution has elevated the company’s service offerings and offered significant boost to the effectiveness of our outbound communications. Overall, we’ve saved time and money in reduced customer inquiries and improved customer satisfaction.
The insurance sector is one of the most competitive environments in business today. To survive in such a competitive marketplace, insurers must be exceptionally efficient, delivering enhanced customer experiences, operating at the lowest possible costs and complying with complex regulations and legislation.
Reduction in claims cycle
EDM Group is a trusted provider of digital information management services for providers and systems in the healthcare sector. Decades of experience in undertaking some of the largest and most challenging medical record scanning projects have enabled us to tailor our healthcare solutions to suit specific and complex requirements.
One billion +
Medical record images scanned
Digital technology is radically changing the behavior and expectations of consumers. This is particularly true in the financial services sector, where established brands are striving to ensure their services are as seamless as possible for customers, and business prospects expect an increasingly personalized and relevant experience across all channels.