We work in partnership with you to digitally transform your middle office. Whether you need to digitize paper records or are exploring ways to transform your customer journeys, EDM has the expertise to help you.
Who we help
We work with operational, technology and risk management leaders of organizations in highly regulated sectors such as insurance, finance and healthcare to improve customer experiences, reduce cost and protect against risk.
Why some of the world's leading providers choose EDM
process efficiency improvement
Over 1.4 billion documents hosted
automated decisions per day
mail items processed per month
Digitize important business documents, streamline processes and mitigate risk with EDM's suite of digital transformation solutions
United States Postal Service (USPS) delivery and processing delays, rising postage costs and operational challenges in the print and mail industry are constantly evaluated by business leaders and decision makers. EDM's digital customer communications solution was designed to mitigate the uncertainty of continued and ongoing USPS disruption and ensure timely delivery of important documents to the correct recipient. This solution also allows you to request actions — such as digital document signing with trackable technology — in tandem with your printed customer communications initiatives.
Additionally, EDM's digital mailroom, hosted document management solution and decision automation tools are key components of a successful digital transformation strategy, providing opportunities to automate workflows, streamline manual processes and positively impact your bottom line.
Our approach to digital transformation
Data is the fuel of today’s digital economy. Customer behavior is dictating the way they want to be communicated with and increasingly it is digital first. The majority of businesses are undergoing digital transformation that enables real opportunities to bring businesses closer to their customers. More meaningful and frequent customer interaction is also generating more and more data. Real time capture, accuracy and speed of access to data is critical to maximizing the value of every customer relationship.
What EDM's digital transformation
means for your business
EDM can assess your needs and goals and help you achieve them in the most efficient and cost effective way. Whether you need to transform your inbound mail process, improve workflows or automate decisions, explore our suite of capabilities to find what best meets your needs.
Capture and route
Process high-volume inbound end-customer mail with speed and reliability that can also integrate seamlessly with your internal processes in a secure and compliant way. Learn more about digital mailroom.
Capture and access
Convert paper documents, microfiche and microfilm into accessible digital records that follow industry-specific data structure. This conversion must be done accurately and follow your security and compliance requirements. Learn more about bulk document scanning and hosted document management.
Learn more about how insurance companies are working with EDM to digitize the insurance industry
The insurance sector is one of the most competitive business environments. To survive in such a competitive marketplace, insurers have to be exceptionally efficient, deliver an enhanced customer experience, operate at the lowest possible costs and comply with complex regulations and legislation.
Reduction in claims cycle
We expertly and compliantly digitize medical records
EDM helps healthcare clients securely manage, maintain and medical records compliantly, adhering to all HIPAA regulations and requirements.
One billion +
Medical record images scanned
EDM helps banks and financial institutions achieve paper freedom
EDM has helped some of the most prominent companies in the financial sector reduce their paper handling costs, meet regulatory compliance requirements, free up expensive real estate as well as provide high-quality customer service.