Print and Outbound Communications
Insurance companies, financial institutions and healthcare organizations rely on EDM to handle their outbound communications with timely, cost-effective print and mail solutions.
Who we help
We work with clients in highly-regulated industries to create compliant outbound communications—including letters, statements, invoices, checks, explanation of beneﬁts, welcome kits, enrollment packets, marketing communications and more—utilizing best-in-class data aggregation, manipulation and composition services.
EDM helps international insurance firm achieve 100% SLAs
Your solution has elevated the company’s service offerings and offered a significant boost to the effectiveness of our outbound communications. Overall, we’ve saved time and money in reduced customer inquiries and improved customer satisfaction.
Combining 30 years of industry experience, state-of-the-art equipment and continued investment in technology, EDM creates, produces and mails essential, professional documents designed for a better end-user experience.
Our team works closely with the United States Postal Service (USPS) by focusing on compliance, maximization of postage discounts (using presorting at a 5-digit rate) and collaboratively responding to industry challenges.
We offer address cleansing services to remove duplicate and undeliverable addresses as well as handle National Change of Address (NCOA) updates. Clients find additional value in our Intelligent Mail Barcoding (IMB) services used to track the timing and delivery of mail pieces after leaving our facility.
Secure, trackable digital delivery of outbound communications
Our experts can also help you deliver and track important customer messages digitally — in tandem with your printed outbound communications — as well as request actions such as digital document signing.
EDM’s digital customer communications solution ensures your messages and documents are received in a timely manner and by the correct recipient. This streamlined solution also mitigates the uncertainty of USPS disruption, while still allowing for required or desired print and mail communication components.
Get in touch today if we can demonstrate our digital customer communications solution for you.
Why people work with us
Average cost savings
Data to mail piece integrity
Find out more about our capabilities
We build relationships by understanding our clients’ existing workﬂows and processes, resolving their challenges and pain points, and helping them achieve their short-term and long-term goals. Along with responsive print and mail solutions, we provide additional, comprehensive digitization offerings.
Benefits of EDM's print and outbound communications solutions
Intelligent inserting of collateral such as bank statements, enrollment packages, checks, marketing materials and other communications is supported by 2D barcode technology to ensure the right information gets to the right mail recipient on time
Tracking and reporting
With access to real-time data, your business can track the status of individual outbound communications, allowing you to provide accurate ETAs to your customers
Improved customer experience
Integrating promotional and educational content with recurring statements can greatly motivate desired behavior
Outsourcing your outbound communications to EDM eliminates the need for equipment leases/maintenance agreements, software upgrades and related capital investments
Enhanced compliance and security
Safeguarding sensitive data is paramount. Our document management platform has been validated by state and federal agencies and our compliance policies exceed stringent industry regulations.
The insurance sector is one of the most competitive business environments. To survive in such a competitive marketplace, insurers have to be exceptionally efficient, deliver an enhanced customer experience, operate at the lowest possible costs and comply with complex regulations and legislation.
Reduction in claims cycle
EDM helps healthcare clients securely manage, maintain and medical records compliantly, adhering to all HIPAA regulations and requirements.
One billion +
Medical record images scanned
EDM helps banks and financial institutions achieve paper freedom
EDM has helped some of the most prominent companies in the financial sector reduce their paper handling costs, meet regulatory compliance requirements, free up expensive real estate as well as provide high-quality customer service.
Reduction in customers operational costs
Recommends "Considering Outsourcing Your Printed Communications?"
Even in today’s tech heavy world, printed outbound communication remains an important—and oftentimes required—customer touchpoint. In this eBook, we share 10 elements to consider when deciding to outsource printed communications, revisit past decisions or bring production in-house.