Digital solution helps drive Nationwide Building Society’s aim to become 90% paperless

Our original, highly successful scanning and archiving programme, led to EDM being named as Nationwide Building Society’s Innovation Supplier of the Year.


What Nationwide said:

“We worked shoulder-to-shoulder on our digital journey; from consolidation of multiple records and formats, through transformation of our processes and document management policies right through to governance of all customer data. Finding a partner that can provide support, consultancy and hands-on implementation across all stages of digital transformation is a challenge, finding a partner that can work with you to achieve true return on investment in a strict regulatory environment is even more difficult. In our view, EDM’s technology is the future."

- Sharron Townsend, Service Delivery Manager at Nationwide Building Society

The Result

42 million images available

Accessible by 6,000 members of staff

90 million images scanned

Goals & Challenges

To become paper-free, in order to:

  • Meet regulatory compliance requirements
  • Provide the highest quality service to customers
  • Free up and realise expensive real estate in multiple locations
  • Revolutionise working practices without adding to its cost base

The EDM Solution

  • Consultancy services to establish the most cost-effective and efficient approach to achieve these goals within budget and timescale. 
  • EDM online - hosted information management system and central repository for diverse media and storage areas
  • Enabled users to access both analogue/e-records directly from their desktop.

Take a look inside

Read the Case Study now