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The Insurance sector is one of the most competitive environments in business today. To survive in such a competitive marketplace, insurers have to be ruthlessly efficient, delivering an enhanced customer experience, operate at the lowest possible costs and comply with complex regulations and legislation.

Amid challenges from regulatory disruption, increasing consumer expectations and slowing sales, insurers need to look to accelerate technology modernisation to drive growth and efficiency. With carriers facing major systemic challenges—including pressures on profitability, new sources of competition and evolving customer preferences— the need to develop innovative products and new distribution platforms is critical.

How We Help

EDM works with many of leading global insurance companies today – 3 of the top 10 in the US – providing a wide range of intelligent solutions that transforms business processes. Our Insurance sector clients choose EDM because our outsourced solutions and services enable them to focus on their core business. Built on proven technology platforms, and delivered by experienced and highly trained staff using agile methods for flexible and rapid deployment, our enterprise solutions reduce the cost of claims, fraud and associated processes while reducing administration/ processing costs across functions. We are highly accredited.

ISO 9001:2008
NARA 36 CFR 1234
U.S.-EU Safe Harbor Self-Certified
Compliant NAID Processes

Digital Mailroom

Our end-to-end technology-based approach is designed to transform the efficiency of internal operations and customer service for the Insurance sector.
Our digital mailroom service ensures that inbound and outbound communication – regardless of its source – is handled appropriately and efficiently, before being uploaded to EDM Online, a powerful document hosting solution. Our bespoke image and workflow BPM system intelligently routes and allocates all work to the appropriate group. Key processes are completely automated, for both inbound and outbound communications.

Document Management

EDM provide tailored solutions that span the document lifecycle Outbound communications (paper or electronic) such as statements, marketing pieces, enrollment packages, as well as Inbound communications (paper or electronic) communications scanning and data capture. Offering Workflow Automation and Document and Digital Image/Data Preservation, our solutions are hosted in physical, electronic and secure cloud-based solutions with the capability to track, audit and control flow of information in and out of your business. EDM’s state-of-the-art facilities offer 24 x 7 x 365 operations and support.


claims processing capacity


reduction in claims cycle time


operational efficiency savings


6 month
6 months return on investment


We process over 1 million items of customer correspondence each year


Over 3 million files stored for 1 leading insurer, equating to 45 miles of live filing


For 1 leading lender, our cheque handling process reconciles and banks £90 million per month


We process over 30 million images in the UK each month