Print & Outbound Communication
Some of the world’s largest financial institutions, insurance companies and healthcare organisations rely on EDM to handle their outgoing communications with timely, cost-effective print, mail and fulfilment solutions.
Effective, compliant and impactful customer communications
Combining 30 years’ industry experience, state-of-the-art equipment and continued investment in technology, EDM’s solutions encompass the creation, production and mailing of essential, professional documents designed for a better end-user experience.
We work with clients in highly-regulated industries to create compliant outbound communications—including letters, statements, invoices, checks, explanation of beneﬁts, welcome kits, enrollment packets, marketing communications and more—utilizing best-in-class data aggregation, manipulation and composition services.
EDM helps international insurance firm achieve 100% SLAs
Your solution has elevated the company’s service offerings and offered a significant boost to the effectiveness of our outbound communications. Overall, we’ve saved time and money in reduced customer inquiries and improved customer satisfaction.
Why people work with us
Average cost savings
Data to mail piece integrity
Find out more about our capabilities
EDM's commitment to digital transformation means our services aren’t limited to just printing and outbound communications. We are able to provide a fully comprehensive and integrated service through our additional digitisation offerings:
How you can benefit from EDM's print and outbound solutions
Intelligent inserting of collateral such as bank statements, enrollment packages, checks, marketing materials and other communications is supported by 2D barcode technology to ensure the right information gets to the right mail recipient on time.
Tracking and reporting
With access to real-time data, your business can track the status of individual outbound communications, allowing you to provide accurate ETAs to your customers.
Improved customer experience
Integrating promotional and educational content with recurring statements can greatly motivate desired behavior.
Outsourcing your outbound communications to EDM eliminates the need for equipment leases/maintenance agreements, software upgrades and related capital investments. In addition to FTE savings.
Enhanced compliance and security
Safeguarding sensitive data is paramount. Our document management platform has been validated by state and federal agencies and our compliance policies exceed stringent industry regulations.
EDM Group is a trusted provider of digital Information Management services to the Healthcare sector. Decades of experience in undertaking some of the largest and most challenging medical-record scanning projects has enabled us to tailor our healthcare solutions to suit the specific requirements.
One billion +
Medical record images scanned
Digital technology is radically changing the behaviour and expectations of consumers. This is particularly true in the financial services sector where established brands are striving to ensure their services are as seamless as possible for customers and business prospects who expect an increasingly personalised and relevant experience across all channels.
Reduction in customers operational costs
The Insurance sector is one of the most competitive environments in business today. To survive in such a competitive marketplace, insurers have to be ruthlessly efficient, delivering an enhanced customer experience, operate at the lowest possible costs and comply with complex regulations and legislation.
Reduction in claims cycle
EDM has delivered numerous solutions to the automotive retail sector, but we specialise in processes important to Automotive Finance such as getting your customer in their car as smoothly as possible via our automated Digital Payout solution and getting them out of the car at the end of a lease or rental with our Digital Damage Management solution.
Increase in processing capability
Recommends - Considering Outsourcing Your Printed Communications?
Even in today’s tech heavy world, printed outbound communication remains an important—and oftentimes required—customer touchpoint. In this eBook, we share 10 elements to consider when deciding to outsource printed communications, revisit past decisions or bring production in-house.