Print & Outbound Communication

Some of the world’s largest financial institutions, insurance companies and healthcare organisations rely on EDM to handle their outgoing communications with timely, cost-effective print, mail and fulfilment solutions.

Speak to an Outbound Communications Expert

Effective, compliant and impactful customer communications

Combining 30 years’ industry experience, state-of-the-art equipment and continued investment in technology, EDM’s solutions encompass the creation, production and mailing of essential, professional documents designed for a better end-user experience.

We work with clients in highly-regulated industries to create compliant outbound communications—including letters, statements, invoices, checks, explanation of benefits, welcome kits, enrollment packets, marketing communications and more—utilizing best-in-class data aggregation, manipulation and composition services.

EDM helps international insurance firm achieve 100% SLAs

Your solution has elevated the company’s service offerings and offered a significant boost to the effectiveness of our outbound communications. Overall, we’ve saved time and money in reduced customer inquiries and improved customer satisfaction.

Why people work with us

30 years

Experience

30%

Average cost savings

100%

Data to mail piece integrity

13m

Impressions monthly

Find out more about our capabilities

EDM's commitment to digital transformation means our services aren’t limited to just printing and outbound communications. We are able to provide a fully comprehensive and integrated service through our additional digitisation offerings:

How you can benefit from EDM's print and outbound solutions

Learn more about how we can
help your organisation

Healthcare Banks & Building Societies Insurance Automotive Finance

Learn more about how the NHS is working with EDM to digitise healthcare

EDM Group is a trusted provider of digital Information Management services to the Healthcare sector. Decades of experience in undertaking some of the largest and most challenging medical-record scanning projects has enabled us to tailor our healthcare solutions to suit the specific requirements.

One billion +

Medical record images scanned

Learn more about how major banks and building societies are working with EDM to digitise the financial sector

Digital technology is radically changing the behaviour and expectations of consumers. This is particularly true in the financial services sector where established brands are striving to ensure their services are as seamless as possible for customers and business prospects who expect an increasingly personalised and relevant experience across all channels.

50%

Reduction in customers operational costs

Learn more about how Insurers are working with EDM to digitise the insurance industry

The Insurance sector is one of the most competitive environments in business today. To survive in such a competitive marketplace, insurers have to be ruthlessly efficient, delivering an enhanced customer experience, operate at the lowest possible costs and comply with complex regulations and legislation.

35%

Reduction in claims cycle

Learn more about how EDM is working with the Automotive industry to improve processes

EDM has delivered numerous solutions to the automotive retail sector, but we specialise in processes important to Automotive Finance such as getting your customer in their car as smoothly as possible via our automated Digital Payout solution and getting them out of the car at the end of a lease or rental with our Digital Damage Management solution.

66%

Increase in processing capability

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Tim Furr

Recommends - Considering Outsourcing Your Printed Communications?

Even in today’s tech heavy world, printed outbound communication remains an important—and oftentimes required—customer touchpoint. In this eBook, we share 10 elements to consider when deciding to outsource printed communications, revisit past decisions or bring production in-house.

Download Now

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