A message from John Willox, Group Chief Executive Officer
I am pleased to say that our services to clients were uninterrupted during the early days and weeks of the global pandemic and they remain that way today. We have adapted to the ‘ebbs and flows’ of demand from our customer base and maintained very high service level achievements at all times.
EDM will continue to evolve and develop ways of working safely through what could be a long co-existence with Covid 19; this is only possible due the great people of EDM and our equally great customers and suppliers - who have been nothing but supportive.
As CEO, I wish to extend my on-going thanks to EDM’s staff, customers and suppliers - I am very grateful to all.
Ways we can support you during this time
The Covid-19 pandemic has forced many organisations to implement a work from home policy, making access to paper records and inbound mail difficult. In response to customer requirements, we have enhanced our service offerings to provide rapid implementation and fast turnaround digitsation services, giving your home workers access to business critical information wherever they are.
Are your home workers missing access to paper records based at the office?
Keep your teams connected with our fast turnaround scanning service, for low volume projects of 40 boxes and under. With file level indexing and images accessible through EDMonline™ within 5 working days.
Is your business mail still going to the office?
Within 5 days you could access EDM's Emergency Mailroom service. Re-direct your post to our bureau where we will digitise your post the same day it is received and make it available to your home workers on EDMonline™.
Are you an EDM Records Management customer?
If you are, you could take advantage of our Scan-on-Demand service with a same-day turnaround, whereby we provide retrievals to you digitally rather than in paper-form.
Delivering major NHS medical record digitisation projects
EDM Group was selected by the Trust and the electronic document management system provider, Kainos, because of its proven track record of providing services to over 45 NHS Trusts and delivering major NHS medical record digitisation projects.
EDM Group is a trusted provider of digital information management services to the healthcare sector. Decades of experience in undertaking some of the largest and most challenging medical record scanning projects has enabled us to tailor our healthcare solutions to suit specific and complex requirements.
One billion +
Medical record images scanned
Digital technology is radically changing the behaviour and expectations of consumers. This is particularly true in the financial services sector, where established brands are striving to ensure their services are as seamless as possible for customers and business prospects, who expect an increasingly personalised and relevant experience across all channels.
Reduction in operational costs
The insurance sector is one of the most competitive environments in business today. To survive in such a competitive marketplace, insurers have to be ruthlessly efficient, delivering an enhanced customer experience, operate at the lowest possible costs and comply with complex regulations and legislation.
Reduction in claims cycle
EDM has delivered numerous solutions to the automotive finance sector, specialising in processes such as getting your customer in and out of their car as smoothly as possible utilising our automation capabilities. Ultimately improving customer experience and loyalty levels.