Digital Mailroom Solutions
EDM is a leading provider of digital mailroom solutions for enterprise clients in both the public and private sectors. Our fully scalable solutions grow with your business bringing you closer to your data and customers.
Ready to find out how we can help your business?
What is EDM’s Digital Mailroom Service?
Our digital mailroom service is a scalable tool to enhance your business processes and help you deliver a more refined customer experience. By taking all incoming mail and digitising the physical post, you can reduce paper usage and human error associated with physically routing documents and store data in a singular, secure environment. AI ensures that all documentation is categorised swiftly and accurately allowing mail to be routed to the right people more effectively.
Having a digitised mailroom enables you to review analytics, get closer to your data, and begin automating certain customer-facing communications. Part of our service, the experts at EDM work with your teams to deliver continuous improvements to internal processes. Opting for EDM’s digital mailroom service can deliver operational efficiencies of up to 60% as well as financial savings of 20% in the first year.
Find out more with our video.
How does a digital mailroom work? We’ve broken down our process into five digestible steps.
All inbound information, whether physical or electronic, enters the same process flow
Physical documents are scanned and all incoming information is categorised using intelligent classification software
All documents are stored securely in a powerful hosted document management (link) system that’s accessible from any desktop computer with an internet connection. Original paper documents are archived until no longer required, at which point they are securely destroyed
EDM's digital mailroom gives COOs complete visibility of their operation, both in real time (via on-screen dashboards) and on demand or through regular reports
Automatic correspondence generation - which pulls relevant data from your system and merges it into predefined templates - making communicating with a large customer base easy
Who we help
EDM’s digital mailroom services help organisations looking to work smarter. Businesses wanting to eradicate paper at the source and consolidate all inbound business documentation. Think of our digital mailroom as providing you with opportunities to automate previously manual processes and, ultimately, the first step towards a full digital transformation.
We specialise in supporting the heads of change, facilities, risk and transformation do their jobs more effectively. We have had major success across enterprise-level B2C companies and public-sector organisations.
Digital mailroom transforms HM Revenue & Customs’ inbound mail process
Strategically, EDM’s digital mailroom has enabled HMRC to consolidate five large regional post hubs into one, improving customer service through significantly enhanced care of valuable documents with full visibility and traceability.
Why choose EDM for your digital mailroom?
We are data capture specialists
Our team is used to working with a range of clients in different sectors. Our experts understand your mailroom needs quickly and strive to provide the most cost-effective options for your business.
Easy access & no risk of disruption
Your documents and communications will be available to you throughout the project through our hosted document management system, EDMonline™ and there will be no risk of disruption or downtime.
Any mail entering the system will trigger work allocation automation, distributing data based on suitability, availability and cost - ensuring that your employees can work to their full potential and at their most effective.
Our nationwide network of facilities allows us to establish your digital mailroom wherever you are based. This proximity and flexibility makes the whole process as smooth as possible.
Secure and compliant
Our digital mailrooms, like all EDM services, are GDPR compliant and have full accreditation which allows us to work with a number of highly regulated industries.
The digital mailroom is just one branch our complete digital transformation capabilities
At EDM, we focus on delivering a suite of cost-effective, digital transformation services. We strive to drive businesses to work more efficiently and implement a secure, paperless ecosystem.
EDM Group is a trusted provider of digital Information Management services to the Healthcare sector. Decades of experience in undertaking some of the largest and most challenging medical-record scanning projects has enabled us to tailor our healthcare solutions to suit the specific requirements.
One billion +
Medical record images scanned
Digital technology is radically changing the behaviour and expectations of consumers. This is particularly true in the financial services sector where established brands are striving to ensure their services are as seamless as possible for customers and business prospects who expect an increasingly personalised and relevant experience across all channels.
Reduction in customers operational costs
The Insurance sector is one of the most competitive environments in business today. To survive in such a competitive marketplace, insurers have to be ruthlessly efficient, delivering an enhanced customer experience, operate at the lowest possible costs and comply with complex regulations and legislation.
Reduction in claims cycle
EDM has delivered numerous solutions to the automotive retail sector, but we specialise in processes important to Automotive Finance such as getting your customer in their car as smoothly as possible via our automated Digital Payout solution and getting them out of the car at the end of a lease or rental with our Digital Damage Management solution.